FAQ
Frequently Asked Questions
Here you will find answers to our most frequently asked questions.
When will my order be shipped?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Can I return a product if it does not meet my expectations?
You may return your order within 30 days of receipt in a simple and convenient manner. We ensure the return process is clear and straightforward, so you can proceed with confidence.
What payment methods are accepted?
We accept Visa, Mastercard, Apple Pay, and Google Pay.
What should I do if a product does not meet my expectations?
If a product does not meet your expectations, you may return it within 30 days of receiving your order. Please contact us, and we will provide you with clear guidance on the return process.
How can I contact you if I need assistance?
You may contact us by email at info@noir-vale.com. We respond within 24–48 business hours.
Mon–Fri: 9:00 AM – 5:00 PM Sat–Sun: 10:00 AM – 5:00 PM (Eastern Time – Canada).Response within 24-48 hours